Shipping Policy

Thank you for choosing Engrav3dAU! Please read our Shipping Policy carefully before making a purchase. By placing an order with us, you agree to the terms and conditions outlined below.

1. Processing your Order:

  • An email confirmation will be sent to your provided email address upon order placement. Please retain this email as your proof of purchase.

2. Shipment Processing Time:

  • Orders are processed within 1-3 business days after payment authorization.
  • You will be notified of any delays; some orders may take up to 10 business days to ship.

3. Shipment Locations:

  • We ship both domestically and internationally. For inquiries about deliveries, contact us at engrav3dau@gmail.com.

4. Shipping Restrictions:

  • We ship to both commercial and domestic addresses, including P.O. boxes.

5. Shipment Rates and Delivery Estimates:

  • Estimated delivery times are provided upon order placement and are subject to approval.
  • Delivery times serve as guides and may be affected by weather or unforeseen circumstances.

6. Shipping Options:

  • Express Shipping (2-5 business days): $13
  • Standard Shipping (2-10 business days): $10

7. Important Notes:

  • Business days refer to Monday to Friday, excluding holidays.
  • Orders are not processed on weekends or holidays.
  • Delivery dates may vary due to factors like transit time and order weight.
  • Shipping costs are calculated based on order weight and delivery method during checkout.
  • We are not responsible for delays caused by external factors.
  • Ensure accurate shipping information to avoid delivery issues.
  • In-store pickup dates depend on product availability.

8. Tracking Options:

  • You will receive a tracking link once your order is confirmed and shipped.
  • Domestic orders within Australia include automatic tracking.
  • International orders are shipped with Australia Post, providing tracking information. Alternative shipping arrangements may not guarantee tracking.

9. Damages and Lost Packages:

  • Report any packaging damage immediately to engrave3dau@gmail.com or call Australia Post at 13 POST (7678).
  • If your package is missing, check common courier hiding spots. If not found, contact us or Australia Post to report missing or lost packages.

10. Questions:

  • Refer to our FAQ page for common queries.
  • For further assistance, contact us at engrave3dau@gmail.com or call Australia Post at 13 POST (7678).

Thank you for choosing Engrav3dAU. We appreciate your business!